At Divasdetail managed by Trendora Firm, we are dedicated to delivering a smooth and reliable shopping experience for our customers. We believe in fair practices and transparent resolution of consumer concerns. This Grievance Redressal Policy has been established to ensure that all issues are handled promptly, professionally, and in compliance with applicable laws.
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment-related concerns, difficulties with returns, refunds, or exchanges, dissatisfaction with customer service, or questions regarding our policies.
If you have a concern, we encourage you to contact us through our available support channels. The process is outlined below:
Visit Our Help Centre or Contact Us Page
Access the “Help Centre” or “Contact Us” section on our website or mobile application.
Select Your Issue
Choose the appropriate category or topic that best describes your concern.
Submit Your Query
Provide all required information, including your order ID, a description of the issue, and any relevant supporting documents or images.
Once submitted, our support team will review your grievance and respond accordingly.
If your issue is not resolved or you are dissatisfied with the response provided by our customer support team, you may escalate the matter to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.
To ensure accountability and legal compliance, Divasdetail has appointed a dedicated Grievance Redressal Officer. The officer oversees the grievance resolution process, ensures fairness, and handles unresolved or escalated complaints.
Acknowledgement: We will confirm receipt of your grievance within 48 hours through email.
Unique Ticket / Reference ID: A unique grievance reference number will be generated and shared with you for tracking purposes.
Resolution Timeline: Our team, in coordination with the Grievance Officer, will make every effort to resolve the grievance at the earliest, generally within 7 working days, or as required under applicable laws.
Updates & Communication: You will receive periodic updates regarding the status of your grievance through your registered communication channel.
A grievance will be considered resolved and closed under the following conditions:
For additional questions or to raise a grievance, please contact us at: trendorafirm@gmail.com.
This policy may be updated periodically. For the most current version, please refer to our Terms of Use and Privacy Policy pages.
English
Accessories
